Frequently Asked Questions / Support

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What are the system requirements for the programs?
What development tool was used to write the programs?
How many records can the programs handle?
What are the return policies if the actual program does not work on our system as well as the demo indicates?
What kind of training is required to use the Productivity Primer Programs?
What data files should I be backing-up?
We back everything up on tape. Is that enough?
The program does not run and I get the error message 'Position is off the screen'. What's going on?
The records do not appear in the correct order. How do I fix this?
The program is network capable but the program gives several error messages and says to 'See your Network Administrator' when more than one user starts the program. How do I correct this?
We recently had to replace our computer. The program which had been running great and now contains about 2 years of data. However, after the files were copied over the computer began to deliver a "Divide by zero" error whenever we attempt to start the program. Any idea what might be going on?
How can I create records on one computer and access them on another one when the computers are not networked?
For people that are purchasing tags for this year, I have been unable to easily access last years information by searching by the last name, I bring up the entire index with everyone’s name on it, look for their name to find out tag # for last year is this the only way to find them? I was under the impression I could enter their name and access their information that way and then all I would have to do is change the tag number (after hitting the dog button to enter this years tag number).
I have been trying to use the custom search but am having difficulty figuring it out with the < >, <=, =>, $, etc… buttons. I’m sorry, but I’m lost!
Could you please provide me with directions on how to obtain statistics for the number of dog and cat licenses we issued in 2001?
We have been unable to enter By-law's, as the program will not allow us to. What is the problem?
Can the classes for the Computerized By-law Directory and Resolutions Directory be changed?
As my by-laws are done in a word program, I simply transferred these files to the by-law directory. When I attempted to print them, I received all sorts of unintelligible symbols and letters on my printout. What am I doing wrong?
Once an entry is completed for a bylaw, can I then go back and change the type or class of that bylaw? I am looking for a place to mark a bylaw repealed once that takes place.
We have hit a snag with our cemetery index recording process. In each grave we allow one regular burial and 3 cremation burials. We figured that we would be able to use the occupant # for the multiple burial functions but as soon as you go in to edit it will override whatever is already there. Do you have a solution or any ideas that would help us out?
I get the following error when updating the Municipal Directory or Phonebook?
How do I completely uninstall a old version of the Municipal Directory or Electronic Phonebook?
I need to prepare a set of address labels for all municipal planners but many municipalities do not have a planner on staff and I don't want to generate labels for those municipalities. What settings do I use?
Under the optional record selection conditions for labels, data export and e-mail address export there is a Postal Code condition with five postal regions (K, L, M, N, P). What are the boundaries of these postal regions?
I need to produce a set of address labels for Engineers in municipalities greater than 20,000 and just in my immediate area which includes Halton, Peel, York and Durham. How do I do that?
OK, I have my labels from the previous example, now I want to create a custom database to track the responses from my mailing. How do I do that and how do I get the database into Microsoft Access?
How do I export the DSSAB addresses to Word for mail merge?
If I want to send mail bulk mail to all clerks and treasures of Ontario by e-mail, how do I go about it?
Is it possible to print labels for all municipalities without picking an addressee?
I did get the labels. The only problem is when I saved them on the spreadsheet it didn't show the first name. Is that the way it should be or do I need to change some of the settings?

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